A significant internet outage is affecting Spectrum customers across parts of San Benito and Santa Clara counties. Reports indicate that service disruptions have persisted throughout the day on Friday, impacting residents and businesses in Hollister, Gilroy, Morgan Hill, and San Juan Bautista.
A company spokesperson confirmed that the loss of connectivity is the result of third-party fiber damage. This damage occurred due to construction activity in the region. Technicians are currently coordinating with providers to conduct repairs and restore service for those affected.
Spectrum has not provided a specific timeline for when connections will be fully restored. Customers are encouraged to watch for status updates from the service provider as crews work to address the fiber damage. No further details on the specific construction project causing the damage were disclosed at this time.