TidalHealth is currently working to restore services after a significant infrastructure failure at one of its sites. A construction crew accidentally struck a water pipe, causing water to damage a primary power supply room. This event triggered a systemwide outage affecting phones, internet access, and electronic medical records across the health system.
Executive leadership confirmed that the outage was the result of the construction incident rather than a cyberattack. While the outage forced the temporary cancellation of outpatient appointments for the day, officials noted that emergency surgical services continued throughout the ordeal. Staff transitioned to downtime procedures, including the use of paper records, to ensure care remained available during the disruption.
As of Thursday afternoon, service restorations were underway in parts of the hospital, though some areas remained sporadic. Officials expect facilities to be fully open for patients on Friday. If you have an appointment, the health system suggests you contact your provider to confirm details before arriving.
TidalHealth leadership stated that no patients were diverted during the outage and safety protocols remained effective. For those who had appointments or procedures postponed due to the site repairs, contact your doctor to reschedule. Updates will continue to be provided through the hospital’s official social media channels as teams finish the restoration work.