These 2 Internet Service Providers Get Consumer Reports Top Scores

Choosing an internet service provider often comes down to speed and price, yet many households settle for larger, slower brands. Consumer Reports recently surveyed over 73,000 customers to determine which providers actually deliver on their promises. While industry giants often dominate the market share, they did not take the top spots in this study.

The research identified Greenlight Networks as the highest-rated internet provider. Based in New York, this company provides fiber internet to over 225,000 locations. Customers point to its stable connection speeds, which reach up to eight gigabits per second, and a price point that frequently falls between $70 and $85 per month. Beyond performance, the company receives high marks for responsive technical support and quick hardware installation.

Coming in at second place is EPB, an electric utility provider serving Chattanooga, Tennessee. Known for its early entry into fiber optics, the company maintains a reputation for high-speed delivery and reliability. EPB offers a variety of plans, starting with a 300 Mbps service for $57.99 per month. Users frequently cite long-term satisfaction and efficient support as primary reasons for their loyalty.

The findings from this survey highlight a shift in consumer preference toward regional providers that prioritize infrastructure and service over scale. By focusing on fiber technology and responsive customer care, Greenlight Networks and EPB outperform many national competitors. If you are frustrated with your current connection speed or pricing, these results suggest looking into smaller, regional fiber options in your specific area.