ShoreWaves internet service to cease operations as owner retires

ShoreWaves, a fixed wireless and telephone provider serving Michigan's Copper Country, is shutting down its operations. Founder Steve Fitzgerald stated that after two years of unsuccessfully trying to sell the business, the company will wind down service to allow for his retirement.

Management is staying on during the transition to oversee an orderly close. Internet and telephone services remain active for current subscribers through the end of July 2026, or until a user cancels their account. Customers will continue to be billed for their service until the date of cancellation or final shutdown.

The company is organizing a retrieval process for all outdoor and indoor equipment, which they expect to complete before Labor Day. Customers are advised not to return equipment directly to the office. Any account credit balance will be returned to the original payment method after equipment is successfully collected.

Partial refunds are available for recent installations. Customers with service installed on or after August 1, 2025, receive a 50 percent refund on setup fees, while those installed on or after February 1, 2026, are eligible for a full refund. The retail store at Copper Country Mall will close in mid-July, though phone and email support will remain available to handle questions throughout the transition.

ShoreWaves is not recommending a specific replacement provider, but the region does have alternatives. For internet, options include Starlink, Pasty.net, Spectrum, AT&T, and Verizon. For landline needs, the company notes that Michigan Broadband Systems and Baraga Telephone operate in parts of the service area. Business customers should expect direct communication regarding their specific options.