Verizon FiOS outage frustrates customers, disrupts businesses in Deptford and Woodbury

Residents and businesses in Deptford and Woodbury are grappling with a significant Verizon FiOS outage that began on Monday. The disruption has cut off access to television, internet, and phone services for numerous households, forcing many to rely on mobile data or personal hotspots. For remote workers and families, the lack of connectivity has created substantial daily challenges.

Local commerce has faced a direct impact from the technical failure. Major retailers such as Macy's and Dick's Sporting Goods closed their doors for two days due to the internet issues. Other establishments, including local restaurants, have operated under restricted conditions, with some locations unable to process card payments and shifting to cash-only transactions.

Verizon representatives confirmed that the disruption stems from an accidental third-party fiber line cut. Repair crews have encountered complications due to the location of the damage, which requires work along sections of the New Jersey Turnpike. These necessary access requirements, combined with periodic safety pauses caused by severe weather, have slowed the restoration process significantly.

As of the latest updates, Verizon expects full service to return to the affected communities by Thursday evening. The company has not provided a specific count of impacted customers or disclosed policies regarding potential credits for the multi-day service gap. Affected residents seeking assistance are instructed to contact Verizon directly through their customer service line.